Sign out of the accounts (for the same domain) that are signed in.
It occurs if you are trying to sign in using an Microsoft 365 account that is from the same organization as the Microsoft 365 account that is already logged in on your Computer or Office Desktop app. "Sorry, another account from your organization is already signed in on this computer." If you do, please contact Computer Services to let us know and we will investigate further.When signing in to an Microsoft 365 desktop app (such as Word or Excel) using your Microsoft 365 user ID and password, you receive the error message:
Repeat for every shared mailbox you have.
Make sure the username is is your Microsoft Office 365 username ( and enter your RRU password.
Please make sure the option for “ Remember my credentials” is checked off.
If this happens, then when prompted to log in
You should not be prompted again however in some cases you will see the box pop up again for every shared mailbox you are connected to.
If you are prompted to sign in, you will sign in with your RRU Office 365 account and then enter your RRU password (If you do not see the prompt, open a blank document then click on File → Account and press Sign in under User Information).
If the screen refreshes but you still see a Sign out link, repeat the steps.
In the main window, under User Information click on the Sign out link.
Click finish and Close to close the Account Settings window.
You might get a warning telling you that you need to restart Outlook for the changes to take effect.
If there is a check mark beside Use Cached Exchange Mode, remove it and click Next.
In Outlook click on File, Account Settings → Account Settings.
If you continue to receive the pop-up message, please follow the procedure below to get rid of the message. Whether you hit cancel or log in, the prompt returns A recent update to Microsoft Office has caused a login pop-up to appear in Microsoft Office.
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